Shipping policy

🌿 Shipping Policy | WillowDew

At WillowDew, every order is prepared with care, because your self-care ritual begins the moment your package arrives.

📦 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is prepared, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

During peak periods or product launches, processing times may be slightly extended; we appreciate your patience as we carefully prepare each order.

🚚 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (U.S.): 2–5 business days

Please note: delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

🌎 International Shipping

We are currently shipping to the United States of America and Canada only.

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
  • Delivery times may vary depending on customs processing in your country.

📍 Order Tracking

Once your order ships, you’ll receive a tracking link via email.

If you don’t see it, please check your spam or promotions folder, or reach out to us anytime at info@willowdew.com and we’ll be happy to help.

📦 Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.

WillowDew is not responsible for:

  • Delays or losses due to incorrect addresses
  • Packages delivered to the wrong address provided at checkout

If you notice an error, contact us as soon as possible, and we’ll do our best to update your order before it ships.

📬 Lost, Stolen, or Delayed Packages

Once a package is handed over to the shipping carrier, it is out of our control. However, we’re here to support you.

If your package is:

  • Lost in transit: please contact us and we’ll assist in filing a claim
  • Marked delivered but not received: check with neighbors or your local carrier first, then reach out to us

We’ll always do our best to help find a solution.

🌿 Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We’ll make it right as quickly as possible.

🤍 Our Promise

At WillowDew, we believe your experience should feel calm, seamless, and cared for, from checkout to unboxing.

If you have any questions about your order, we’re always here to help.

📧 Contact us at: info@willowdew.com